Rhiannon leads the central team of Instructional Designers supporting faculty development, pedagogical consultation, and course quality for online teaching and learning. She holds a PhD in educational technology along with certificates in life coaching, transformational coaching, and death coaching. Her primary research focus centers on instructional designers in higher education—their professional identities, roles, challenges, supports, and professional development—and she has authored and co-authored peer-reviewed articles and presentations on topics such as instructional design, online learning, faculty development, and student mentoring in online environments.