Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description:
GENERAL DESCRIPTION:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to high quality culturally-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The Steven A. Cohen Military Family Clinic at Metrocare is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics creating an opportunity for Veterans and their families to receive affordable outpatient mental health treatment. With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, case managers, and veteran outreach workers, the clinic will provide evidence-based, individually-tailored outpatient mental health treatment tailored to meet the specific needs of Veterans, particularly post-9/11, and their families.
The Intake Coordinator provides information on services and supports for which the veteran and/or their family member may be eligible. Specifically, new referrals are contacted and scheduled for assessment within appropriate time frames. The IC performs screenings for individuals seeking services and supports; provides an explanation of services and supports; triages immediate needs in response to crisis situations; and liaises with clinicians and staff to meet referral needs. If licensed or license-eligible, the IC also performs risk assessments and safety planning and may be able to carry a small clinical caseload.
HOURS OF RESPONSIBILITY: 40 hours in the time frame of Mon-Thurs 9 am to 8 pm; Fri 8 am to 1 pm. Must include Weds 11-2 for all-staff meetings
ESSENTIAL DUTIES AND RESPONSIBILITIES: (* Other duties may be assigned.)
Screens potential clients by telephone, video, and/or walk-in for service eligibility
Provides information on supports and services provided by the clinic
Triages immediate needs in response to crisis situations
Liaises with clinicians and staff to meet referral needs
Obtains release of information, consents, and other necessary forms during the intake process
Maintains confidentiality of information concerning veterans and family members
Maintains required productivity levels as outlined in Center policies
Documents clinical activities in an electronic health record within 24 hours of providing service and in other record-keeping systems as required
Attends team staffings
If under Clinical Supervision for Board Licensure additional duties may include:
Provide a minimum of four hours per week of direct clinical practice,
Engage in competency development using specialized clinical knowledge and advanced skills to assess, diagnose, and treat mental, emotional, and behavioral disorders, conditions, and addictions.
Engage in and provide treatment methods across the following client types:
Individuals
Marital
Couple
Family
Group psychotherapy
Performs other duties as assigned
COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
Exhibits good judgment, professionalism, cultural humility, strong interpersonal skills, a collaborative style, high integrity and a positive attitude.
Able to establish positive and productive working relationships; Able to generate trust; Able and willing to give and receive honest, balanced feedback.
Awareness of and responsiveness to cultural considerations including race and ethnicity, gender, sexual orientation, and religion/spirituality.
Ability to communicate clearly and effectively via oral and written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, clinic support personnel, funders, and the general public. Ability to make oral presentations.
Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
Ability to think analytically. Ability to set work priorities and to evaluate and create solutions to work related problems.
Interest, desire and passion in connecting people to high quality evidence-based, time-limited care.
QUALIFICATIONS
EDUCATION AND EXPERIENCE:
Bachelors Degree with two years experience in mental health or related field. Masters degree in related field preferred.
Experience working with a military or veteran population is preferred.
Bilingual (Spanish, English) language skills are preferred.
Excellent written and oral communication skills.
Must be highly organized, detail oriented, and reliable.
MATHEMATICAL SKILLS:
Basic math skills required.
REASONING ABILITY:
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Interpret and apply all applicable policies, procedures, rules and regulations.
COMPUTER SKILLS:
Effectively use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Skilled at using video conferencing platforms (i.e. Zoom)
Ability to utilize Internet for resources.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Current licensure as mental health provider strongly preferred, including but not limited to the following: LPC, LPC-A, LMSW
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
TRAVEL:
Travel is not required for this position although occasional travel opportunities may arise (i.e. attendance at conferences)
NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES
Positions that are community-based, in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Centers risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
WORK ENVIRONMENT:
The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
The noise level may vary between low and mild.
The work environment should not be unusually hot or cold.
Benefits Information and Perks:
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend – 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities – Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please