Operationalizing Telehealth

Learn the operational considerations of implementing a telehealth service at your healthcare organization.

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About this Course

In this course, you will learn the operational considerations of implementing a telehealth service in a healthcare organization, including practice guidelines, logistical considerations, technology barriers, and current best practices.

The first module introduces using telehealth for healthcare and clinical services. The second module examines operational considerations in depth, identifies legal considerations, describes equipment and business components needed, and summarizes communication and safety considerations for telehealth. The third module explores technology options, discusses common barriers to adoption, and highlights best practices for successful telemedicine encounters. The fourth module covers issues relating to health equity in telehealth. The course concludes with a module exploring how to incorporate telehealth services into your practice by examining your workflow.

Language Availability: English

Suggested Audiences: Clinicians, Healthcare Administrators, Healthcare Providers, Nurses, Physicians

Organizational Subscription Price: Included as part of an annual subscription to our Operationalizing and Implementing Telehealth, which is available as part of an organizational subscription package or for $675 per year/per site as a subscription add-on for government and non-profit organizations; $750 per year/per site as a subscription add-on for for-profit organizations
Independent Learner Price: $99 per person

Demo Instructions


Course Content

Introduction to Telehealth for Clinical Services

The first module of this course describes telehealth and its use for clinical services. It distinguishes between services that currently can and cannot be provided by telehealth. Further, it reviews practice guidelines for telehealth and presents issues impacting telehealth clinical services from start-up to sustainability.

Recommended Use: Required
ID (Language): 21223 (English)
Author(s): Judy Campbell, MSN, RN, CCM - Write RN

Operational Considerations in Telehealth

This module discusses operational considerations of implementing a telehealth service in a healthcare organization. This includes issues impacting the efficiency and financial solvency of telehealth implementation. The module identifies potential organizational risks and reviews legal, safety, and quality considerations. It also discusses equipment and technological needs and communication considerations.

Recommended Use: Required
ID (Language): 21224 (English)
Author(s): Rebecca Flynn, MSN, RN, AMB-BC, NE-BC - RF Health Writing

Addressing Technology Barriers in Telehealth

The third module explores technology options, discusses common barriers to adoption, and highlights best practices for successful telemedicine encounters.

Recommended Use: Required
ID (Language): 21225 (English)
Author(s): Judy Campbell, MSN, RN, CCM - Write RN

Health Equity

This module explores health equity in telehealth and provides strategies for promoting inclusion and accessibility. It reviews how healthcare providers can ensure that vulnerable populations have equal access to healthcare services and outlines strategies for educating staff. The module also discusses special considerations for telehealth and vulnerable populations, including what populations are underserved, the impact of being underserved, and how ensuring equal access to telehealth is our shared responsibility. Furthermore, the module discusses common barriers to telehealth and explores how to address health equity. The module concludes with a review of the special vulnerabilities of prisoner populations and issues such as accessibility and accommodations in telehealth.

Recommended Use: Required
ID (Language): 21226 (English)
Author(s): Rebecca Flynn, MSN, RN, AMB-BC, NE-BC - RF Health Writing

Planning Your Telehealth Workflow

This module explores how to incorporate telehealth services into your practice by creating an efficient and effective workflow. It reviews how to plan for, conduct, and follow up after virtual telehealth visits. It highlights critical elements when designing a telehealth workflow and discusses how to expand a telehealth program.

Recommended Use: Required
ID (Language): 21302 (English)
Author(s): Judy Campbell, MSN, RN, CCM - Write RN


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