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FAQ

Get answers to commonly asked questions about CITI Program.
You can also search our Support Center for technical support or call us at 888.529.5929.

Courses

Toggle ContentHow does CITI Program develop courses?

CITI Program courses are developed by experts and rigorously peer reviewed to incorporate various perspectives and ensure accuracy, completeness, and overall quality. In addition, we review them on an ongoing basis to make sure they align with the most current thinking and federal requirements.

Toggle ContentIs the content kept up-to-date?

Yes, courses are reviewed on a regular basis to ensure consistency with the most recent mandates and thinking. We also stay on top of changes to regulations and update relevant course content accordingly.

Toggle ContentHow long does it take to complete a course?

CITI Program courses consist of various modules that contain detailed content, images, supplemental materials (such as case studies), and a quiz. The modules vary in length, and learners may require different amounts of time to complete them based on their familiarity and knowledge of the topic. As a rule of thumb, modules are designed to take about 30 to 45 minutes to complete.

Toggle ContentHow do learners document completion of a course?

Learners can download a completion report for courses they have finished with a passing score anytime online by logging into their account. This report can be printed or shared by a unique online link when needed.

Toggle ContentHow do CITI Program admins access learner completion information?

An organization’s designated CITI Program admin can receive a completion report in a daily email, create them on an as needed basis, or schedule an automated download. We can also create custom reports based on your needs. Automated downloads and custom reports are available for an additional one-time set up fee.

Toggle ContentDoes CITI Program work with electronic submission systems used by IRBs and IACUCs to provide access to learner data?

Yes, CITI Program can be integrated with these types of electronic submission systems as part of our customization options for an additional fee.

Toggle ContentAre courses available in languages other than English?

Yes, certain courses are available in Spanish, Portuguese, French, Korean, Tamil, Russian, Khmer, Thai, and Vietnamese. Language availability is noted with the course information in our course catalog. We may also be able to offer translation services for an additional fee.