Support > FAQ

FAQ

Get answers to commonly asked questions about CITI Program.
You can also search our Support Center for technical support or call us at 888.529.5929.

Learners

Toggle ContentWhy should I take courses through CITI Program?

CITI Program is trusted by over 2,200 organizations around the world, including top universities and many of the most prestigious companies involved in research today. In addition to experience and reputation, we offer advantages including rigorously peer reviewed course content, convenient online training, and the ability to purchase CE credits and units for certain courses. Learn more.

Toggle ContentHow can I take CITI Program courses?

If you are affiliated with a subscribing organization, you can register now to take CITI Program courses assigned to you by your organization for free. If you need training not provided by your organization, you can register as an independent learner and purchase the courses needed (learn more).

If you are not affiliated with a subscribing organization, you can register as an independent learner and purchase courses. Before you register, be sure to check our list of subscribing organizations to confirm that you do not have access to CITI Program through your organization. Please note refunds are not available once you have started a course.

Toggle ContentWhat happens after I complete a course?

Once all required course content is complete including finishing all quizzes with a passing score, you will be able to download a completion report or access a unique online link for that course that you can share when needed. Just log in to your CITI Program account and click “My Reports.” Your organization may also be sent a completion report automatically.

Toggle ContentWhat is the status of the CITI Program with respect to TransCelerate?

CITI Program is a provider of ICH E6 GCP Investigator Site Training that meets the Minimum Criteria for ICH GCP Investigator Site Personnel Training identified by TransCelerate BioPharma as necessary to enable mutual recognition of GCP training among trial sponsors. As part of our efforts to meet the needs of our learners, we offer Spanish and Portuguese translations of the GCP FDA and GCP ICH focused courses. Learn more about CITI Program’s Good Clinical Practice (GCP) courses.

Toggle ContentWhich CITI Program courses are TransCelerate mutually recognized?

The following GCP ICH E6 Investigator Site Training courses meet the Minimum Criteria for ICH GCP Investigator Site Personnel Training identified by TransCelerate BioPharma as necessary to enable mutual recognition of GCP training among trial sponsors:

Basic Courses (TransCelerate applicable to English, Spanish, and Portuguese versions)

  • GCP for Clinical Trials with Investigational Drugs and Medical Devices (U.S. FDA Focus)
  • GCP for Clinical Trials with Investigational Drugs and Biologics (ICH Focus)

Refresher Courses (TransCelerate applicable to English versions)

  • GCP FDA Refresher
  • GCP ICH Refresher

Learn more about CITI Program’s Good Clinical Practice (GCP) courses.

Toggle ContentHow do I ensure I get proper credit for TransCelerate mutually recognized training?

Once you have completed and passed the Good Clinical Practice (GCP) courses that meet TransCelerate minimum criteria, you can log in to your CITI Program account and access a completion report. This report can be printed or shared via email as documentation that you have met this training requirement.

Toggle ContentHow do I sign in as a current user?

You can log in to your CITI Program account online anytime. You can bookmark this page in your browser to access it easily in the future. There is also a log in button in the top right corner of the www.citiprogram.org home page and other pages of our website.

Toggle ContentWhat should I do if I forgot my login information?

You can click here to retrieve your user name or reset your password. There is also a link on the log in page that you can click anytime you forget your user name or password.

Toggle ContentCan I merge duplicate CITI Program accounts?

If you have multiple CITI Program accounts, you can merge them by following these instructions described in our Support Center.

Toggle ContentAre CE credits & units (CMEs/CEUs) available with CITI Program courses?

Go to CE credits & units FAQ for courses certified for CMEs/CEUs and for instructions on qualifying for and purchasing credits.

Toggle ContentWhat should I do if I have questions or need help?

Contact us now or call 888.529.5929 (U.S.) or +1 305.907.3100 (outside the U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone. You can also search our Support Center for answers to specific questions.

Toggle ContentHow do I share a course completion report?

Just log in to your CITI Program account and click “My Reports.” You will see a print option next to completed courses, which you can click to download a completion report as a .pdf file. You can print or email this report. You can also access a unique online link that you can use to share your completion report.