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FAQ

Get answers to commonly asked questions about CITI Program.
You can also search our Support Center for technical support or call us at 888.529.5929.

Organizations

Toggle ContentWhy should my organization choose CITI Program?

Founded in 2000, CITI Program is a leader in research ethics, compliance, and professional development education. We are trusted by over 2,200 organizations worldwide and provide training to more than one million learners around the world. Our courses are developed by experts, rigorously peer-reviewed, and updated on an ongoing basis.

We offer organizations a cost-effective and easy to manage training solution with customization options, such as adding institutional-specific course content, developing custom reports, or implementing Single-Sign On. Learn more about the advantages of CITI Program.

Toggle ContentHow can my organization start using CITI Program?

Your organization can sign up for a base subscription, which includes all of the courses in our core subject areas. Your organization can include other courses and customization options for additional fees. See pricing details or subscribe online now.

If you have questions or prefer to subscribe by phone, please call us at 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone.

Toggle ContentHow does this training fit with our other educational components?

CITI Program content is designed to be part of an overall foundation of training. We recommend that organizations build frameworks of training that combine CITI Program content with face-to-face training, one-on-one mentoring, and other types of learning opportunities, as appropriate to the particular topics and their organizational cultures.

Toggle ContentWhich courses are included in the base subscription?

A base subscription includes all of the courses available in the following subjects for an unlimited number of users at your primary facility or campus:

Toggle ContentHow do I select a passing score for my organization?

We will work with your selected CITI Program admins to establish learner groups, which each has access to a particular set of courses. During this process, we will also work together to determine the passing scores for the courses they need to complete.

Toggle ContentHow can my organization track the progress of learners?

An organization’s designated CITI Program admin can receive a completion report in a daily email, create them on an as needed basis, or schedule an automated download. We can also create custom reports based on your needs. Automated downloads and custom reports are available for an additional one-time set up fee.

Toggle ContentCan content be customized to fit specific needs?

Yes, we can develop organizational-specific content for an additional fee. After your organization subscribes, we can work with your designated CITI Program admin to implement custom content or you can contact usfor more information.

You can also call us at 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 am to 7:30 pm, U.S. eastern time zone.

Toggle ContentWhat other customization options does CITI Program offer?

We strive to meet the needs of our subscribing organizations and learners, and offer many customization options. In addition to the ability to include institutional-specific content and select content from across CITI Program courses, we offer custom reporting, automated report downloading, translation services, and Single Sign-On.

Toggle ContentDo you offer Single Sign-On (SSO)?

Yes, we offer SSO, which allows your learners to log in to CITI Program with the credentials they use for your organization. There is a one-time fee to set up SSO. You can request to implement SSO at any time, but we recommend adding this feature when your organization subscribes to CITI Program.

Toggle ContentWhat happens if a learner at my organization needs to take courses for another organization affiliated with CITI Program?

Learners are able to take CITI Program courses assigned by more than one subscribing organization. To do so, they need to log in to their CITI Program account and follow the steps described in our Support Center to affiliate with an additional organization.

Toggle ContentIf my organization is using a single IRB (sIRB), how can learner completion information be shared with appropriate individuals?

Your organization can download a completion report anytime online. This report can be printed or shared by email. We can also email completion reports to your designated CITI Program admin or set up an automated download for an additional fee. Learners can download completion reports anytime by logging into their CITI Program account.

Toggle ContentWhat should I do if I have questions or need help?

Contact us now or call 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone. You can also search our Support Center for answers to specific questions.