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FAQ

Get answers to commonly asked questions about CITI Program.
You can also search our Support Center for technical support or call us at 888.529.5929.

CITI Program Administrators

Toggle ContentHow are CITI Program Administrators designated and what is their role?

Your organization will need to identify one or more administrators (admins) to work with CITI Program staff and manage the organization’s CITI Program account. They will be our main point of contact and responsible for helping us set up, customize, and implement training. They will also have access to admin tools to track progress and completion data. We recommend keeping the number of admins to a minimum to improve efficiency and selecting them based on the courses your organization plans to use.

Toggle ContentCan you change your organization’s designated administrators?

Yes, you can change your CITI Program admins by emailing our support team at support@citiprogram.org or calling 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone.

Toggle ContentHow do I add courses to my base subscription?

CITI Program courses that are not included in the base subscription can be added for your learners at an additional fee starting as low as $300. To add courses, please contact our support team at support@citiprogram.org or call us at 888.529.5929 (U.S.) or +1 305.907.3100 Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone.

Toggle ContentHow can I add or make changes to services, such as custom reporting?

We offer a number of services, including custom reporting, translation of course content, and Single Sign-On. If you would like to make changes or implement a new service, please contact our support team at support@citiprogram.org or call us at 888.529.5929 (U.S.) or +1 305.907.3100 Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone.

Toggle ContentHow can I change learner profiles, course registration, or profile questions?

CITI Program admins can log in to their account to change this information online anytime. Please see our Getting Started Guide for administrators in our Support Center for more details.

Toggle ContentWhat is the CITI Program CE credits & units service?

See CMEs/CEUs Guide for Administrators for a summary description of our CME/CEU service to your learners and how you can ensure they are given access to it.

Toggle ContentWhat should I do if I need help with my subscription or technical support?

You can contact us now, email support@citiprogram.com, or call 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone. You can also search our Support Center for answers to specific questions.

Toggle ContentWhat should I do if I have a billing question?

You can contact us now, email admin@citiprogram.org, or call 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone. You can also search our Support Center for answers to specific questions.

Toggle ContentHow can I add institutional-specific course content?

CITI Program allows organizations to add institutional-specific course content. To do so, please contact our support team at support@citiprogram.org or call us at 888.529.5929 (U.S.) or +1 305.907.3100 (outside U.S.) Monday through Friday from 8:30 a.m. to 7:30 p.m., U.S. eastern time zone.